When joining Amazon in 2018, the author was impressed by the company's in-house supply chain technology. Amazon holds 1,349 patents for logistics, demonstrating their focus on supply chain optimization. The author highlights the importance of building technology in-house to meet customer demands. They mention examples of other companies, such as IBM and Walmart, who have successfully built their own tech. The key to building in-house tech is having knowledgeable people who understand the operational challenges and can enhance or automate processes. The author also emphasizes the importance of digital skills, particularly in emerging supply chain hubs like India, Mexico, and Eastern Europe.
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