Amazon.com is rolling out artificial intelligence across a dozen of its largest warehouses to screen items for damage before orders are shipped to customers.
The company estimates that less than one in 1,000 items it handles is damaged. Yet, as the retailer processes about 8 billion packages every year, the total number is significant.
The e-commerce giant said it expects the technology to cut the number of damaged items sent out, speed up picking and packing, and eventually reduce costs.
Amazon has begun using artificial intelligence to screen items for damage before orders are shipped to customers.
Workers today check the quality of items as they package and sort them – but they often fail to spot damaged products.
Jeremy Wyatt, director of applied science at Amazon Robotics, said that the company’s AI system can detect damage that humans might miss.
The system uses machine learning algorithms that have been trained on millions of images of damaged products.
The technology is expected to cut the number of damaged items sent out, speed up picking and packing, and eventually reduce costs.
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